Yes, a valid Code would need to be entered at checkout.

Unfortunately, at this time we only ship to addresses in the Continental US.

Currently, we do not accept prepaid gift cards.

Please be sure to check your Spam & Junk mail folder as often times many email service providers place order confirmation emails in those folders.

To initiate an exchange or return please see our Returns page.

Our offices and customer service are available Monday through Friday from 8:30am to 5:00pm, Eastern Standard Time, which is 3 hours ahead of Pacific time, and 1 hour ahead of Central time. We can always be reached via email at customerservice@portandbay.com

You can reach customer service toll-free at 1-833-266-5773 and is available from 8:30 am to 5 pm EST Monday through Friday.

We do not offer fabric swatches for our fabrics by the yard. In many cases, it is hard to determine if the material will work simply by viewing the computer screen. The best option is once you have narrowed down your selection is to purchase a single (1) yard of the fabric. Please note that fabric is not returnable but often customers can use the material to create a decorative pillow or use it to cover a few chairs.

We are very careful when picking orders and have a multi part picking process, if an error occurs and is our mistake, please email customerservice@portandbay.com, or call our 800 # at 833-266-5773.

Presently, you must use only one credit card to pay for your entire order.

The exchange and returns process is the same. To initiate a return please see our Returns page.

Our warehouse, operates Monday through Friday, Eastern Standard Time, orders placed by 7pm Eastern Standard Time will take 2 business days to prepare and ready for shipping.

We currently only have retail stores in the state of Maine. Orders can be returned in person, be sure to bring the original packing slip that came with the product for fastest service, note shipping fees are not returnable.

Our warehouse ships products out Monday through Friday, Eastern Standard Time. Please allow 2-3 business days to process, pick, and prepare your order.

To initiate a return please see our Returns page.

If a defect or damage is discovered please email customerservice@portandbay.com, or call our 800 # at 833-266-5773.

Please see our Resources page.

Presently we are only able to accept Port & Bay issued gift cards.